❓ FAQ: I’ve Spoken to NEST Before – Can I Get Back in Touch? 💬

One of the most common questions we’re asked is:

“If I’ve already spoken to NEST - Can I get back in touch?”

The answer is simple:

Yes – absolutely! 💙

Whether it’s been a few days, a few months, or even longer, you’re always welcome to reach out to NEST again.

Our service isn’t a one-time thing — and we know that life, needs, and circumstances can change.

That’s why we’re here whenever you need us.

🧠 What if I haven’t heard from my Co-ordinator since the follow up email I got after our call?

Our Co-ordinators won’t get in touch unless it’s something that’s been pre-arranged.

This is because we want you to feel in control of when and how you access information and advice - there’s no pressure, and no expectations.

But the door is always open.

Whether you have a new question, need advice, or just want to check in, you can contact us again at any time.

📞 How do I get back in touch?

You can reach us in whatever way works best for you:

• Send us a message via our website

  
  

• Text or email the NEST Co-Ordinator you spoke to previously

If you’ve spoken to someone from our team before, we’ll do our best to pick up where we left off — or start fresh if that’s what you’d prefer.

🤝 Information and advice, when you need it

At NEST, we’re all about providing the right information and advice at the right time.

Whether it’s your first time reaching out or your fifth, you’re never bothering us — your wellbeing matters.

If you’re unsure, overwhelmed, or just want a bit of guidance, don’t hesitate to get in touch.

We’re here. Always. 💙